Privacy policy

Last updated: 2 September 2026

1. Introduction

Nutcare (“Nutcare”, “we”, “us” or “our”) is committed to protecting the privacy of individuals and managing personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

· visit or use our website;

· purchase or enquire about our products;

· create or use an account with us;

· subscribe to our email or SMS communications;

· participate in a promotion, competition, loyalty or rewards program;

· contact our customer service team;

· interact with us through social media or other digital platforms; or

· otherwise provide personal information to us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By providing personal information to us or using our website, you acknowledge that your personal information may be collected, held, used and disclosed in accordance with this Privacy Policy.

2. Who we are

Nutcare is an Australian business operating the Nutcare brand and providing personal care and grooming products.

For the purposes of this Privacy Policy, Nutcare may include the entity operating the Nutcare business, its parent entity and its related or affiliated companies where applicable.

Our contact details are:

Nutcare
CA 6-10, Noosa Civic Commercial
28 Eenie Creek Road
Noosaville QLD 4566
Australia

Email: info@nutcare.com.au
Telephone: 1300 988 949

3. The personal information we collect

Contact and identification information

· your name;

· billing and delivery address;

· email address;

· telephone or mobile number;

· date of birth, where required or voluntarily provided; and

· account login information.

Transaction and order information

· products purchased;

· order history;

· transaction details;

· payment status;

· delivery and shipping information;

· returns, refunds and exchanges; and

· customer service enquiries and correspondence.

Payment information

Payments may be processed through third-party payment providers. Depending on the payment method used, we or our payment providers may collect information necessary to process your transaction.

We do not intentionally retain complete payment card details where those details are processed directly by an authorised third-party payment provider.

Marketing and communications information

· your email and SMS marketing preferences;

· subscription and consent information;

· responses to marketing campaigns;

· interactions with emails, SMS messages and advertisements;

· competition, promotion or survey responses; and

· communication preferences.

Website and technical information

· IP address;

· device type;

· browser type;

· operating system;

· website pages viewed;

· referring websites;

· interactions with our website;

· approximate location derived from your IP address; and

· cookie and similar technology information.

Social media and third-party platform information

If you interact with Nutcare through social media platforms, advertising platforms or other third-party services, we may receive information about your interaction with our content or advertisements, subject to the privacy settings and policies of those platforms.

Other information

We may collect any other personal information that you voluntarily provide to us.

4. How we collect personal information

· directly from you when you place an order;

· when you create an account;

· when you complete a form on our website;

· when you subscribe to our email or SMS communications;

· when you contact us by email, telephone, social media or otherwise;

· when you participate in a competition, promotion or survey;

· through cookies and similar technologies;

· through our ecommerce, marketing, analytics and advertising providers;

· from our related or affiliated companies;

· from publicly available sources; and

· from third parties where you have authorised the collection or where otherwise permitted by law.

Where reasonable and practicable, we will collect personal information directly from you.

5. Why we collect, hold and use personal information

· processing and fulfilling orders;

· delivering products to you;

· processing payments;

· communicating with you about orders, deliveries, returns and customer service matters;

· managing your account;

· providing information about our products and services;

· responding to enquiries and complaints;

· administering promotions, competitions and loyalty or rewards programs;

· improving our products, services and customer experience;

· analysing customer and website behaviour;

· conducting research and business analysis;

· personalising website content, offers and marketing;

· measuring the effectiveness of our advertising and marketing;

· detecting, preventing and investigating fraud or other unlawful activity;

· protecting our legal rights and business interests;

· complying with legal and regulatory obligations; and

· other purposes that are reasonably related to the purposes described above.

We may also use personal information for a purpose that is directly related to the purpose for which it was collected where you would reasonably expect us to do so.

6. Direct marketing

We may use your personal information to send you information about Nutcare products, offers, promotions and services where permitted by applicable law.

Our marketing communications may be delivered by:

· email;

· SMS;

· social media;

· online advertising;

· remarketing or retargeting technologies; and

· other electronic communication channels.

You can opt out of receiving marketing communications at any time.

You may unsubscribe from:

· email marketing by clicking the unsubscribe link in an email;

· SMS marketing by replying STOP or using another available unsubscribe method; or

· other marketing communications by contacting us using the details in this Privacy Policy.

Opting out of marketing communications does not prevent us from sending you important non-marketing communications relating to your orders, transactions, account or legal rights and obligations.

7. SMS and text marketing

If you provide your mobile number and consent to receive SMS communications where required, we may send you:

· order and delivery updates;

· customer service communications;

· abandoned cart reminders;

· promotional offers; and

· other marketing communications.

Message frequency may vary depending on your interaction with Nutcare and any promotional campaigns in which you participate.

Consent to receive marketing messages is not a condition of purchasing our products.

You can opt out of SMS marketing at any time by replying STOP or using another unsubscribe method provided in the relevant message.

We may use third-party service providers to assist us in delivering SMS communications.

8. Cookies, analytics and advertising technologies

We use cookies, pixels, tags and similar technologies to operate and improve our website and understand how visitors interact with it.

These technologies may be used to:

· remember your preferences;

· enable website functionality;

· analyse website traffic and performance;

· understand how customers interact with our website;

· measure advertising effectiveness;

· provide relevant advertising; and

· support remarketing and audience-building activities.

We may work with third-party analytics and advertising providers for these purposes.

Depending on the services we use, these providers may collect or receive information relating to your interaction with our website, advertisements or communications.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

· ecommerce and website service providers;

· payment processors;

· email and SMS communication providers;

· advertising and marketing service providers;

· analytics providers;

· cloud storage and technology providers;

· customer support providers;

· warehousing, fulfilment and logistics providers;

· delivery and shipping providers;

· professional advisers, including lawyers, accountants and insurers;

· government agencies, regulators and law enforcement bodies where required or authorised by law; and

· other service providers who assist us in operating our business.

We take reasonable steps to ensure that third-party service providers handling personal information on our behalf are required to handle that information appropriately.

10. Sharing personal information with our parent entity and affiliated companies

Nutcare may share, disclose, transfer or otherwise make personal information available to our parent entity and its related bodies corporate, subsidiaries, affiliates and other companies within our corporate group (“Affiliated Companies”).

We may do this for business, operational, administrative, customer service, technology, analytics and marketing purposes.

Marketing by Affiliated Companies

Where permitted by applicable law and in accordance with your marketing preferences and any consent required by law, Nutcare may use your personal information, or disclose your personal information to our Affiliated Companies, to enable Nutcare and those Affiliated Companies to market their own products and services to you.

This may include using or sharing information such as your:

· name;

· email address;

· telephone or mobile number;

· purchase and transaction history;

· product preferences;

· interactions with our website, communications and advertisements;

· customer profile information; and

· other information reasonably relevant to marketing and personalising products, services, offers and promotions.

Nutcare and our Affiliated Companies may use this information to:

· send you promotional and marketing communications;

· inform you about products and services offered by Nutcare or an Affiliated Company;

· personalise marketing communications and offers;

· analyse customer interests and preferences;

· create customer audiences for advertising purposes;

· measure the effectiveness of marketing campaigns; and

· develop and improve products, services and customer experiences.

Your consent and marketing preferences

Where we seek your consent to receive marketing communications from Nutcare and our Affiliated Companies, we may rely on that consent to use or disclose your personal information for those purposes.

You may withdraw your consent or opt out of receiving direct marketing communications at any time.

You may also request that Nutcare stop using or disclosing your personal information for the purpose of facilitating direct marketing by an Affiliated Company.

To exercise these rights, you may use the unsubscribe mechanism provided in a marketing communication or contact us using the details provided in this Privacy Policy.

Affiliated Company communications

Where an Affiliated Company uses your personal information to contact you directly, the communication may identify the relevant Affiliated Company as the sender.

You may be able to manage your marketing preferences separately in relation to Nutcare and different Affiliated Companies, depending on the nature of the communication and applicable law.

An opt-out request will be handled in accordance with applicable law and the marketing preferences applicable to the relevant organisation and communication.

Protection of your information

We will take reasonable steps to ensure that Affiliated Companies receiving personal information handle that information appropriately and in accordance with applicable privacy laws.

We do not sell personal information to unrelated third parties for their independent marketing purposes without appropriate notice or consent where required by law.

11. Customer insights, profiling and personalised marketing

Nutcare and our Affiliated Companies may analyse personal information to better understand our customers and provide more relevant products, services, offers and advertising.

This may include analysing:

· products you purchase or view;

· your purchase history;

· your interactions with our website;

· your interactions with emails, SMS messages and advertisements;

· your expressed preferences; and

· information obtained through cookies, pixels and similar technologies.

We may use this information to create customer segments or profiles and to provide personalised marketing and advertising from Nutcare and, where permitted, our Affiliated Companies.

We may also use personal information to create advertising audiences through third-party advertising platforms. This may involve providing certain information to an advertising platform in a format designed to help us identify or reach relevant audiences.

We will only undertake these activities in accordance with applicable privacy and marketing laws and our customers’ applicable preferences and choices.

12. Overseas disclosure and processing

Nutcare and our service providers may store, process or disclose personal information outside Australia.

This may occur because some of our technology providers, ecommerce platforms, cloud service providers, marketing platforms, affiliated companies or other business partners operate internationally.

Depending on the services we use and where our service providers operate, personal information may be processed or accessed in countries outside Australia.

Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with applicable Australian privacy requirements, unless an exception applies under applicable law.

Where reasonably practicable, we may provide additional information about significant overseas data processing arrangements upon request.

13. Data security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Our security measures may include:

· access controls;

· secure technology systems;

· authentication procedures;

· contractual and operational safeguards with service providers;

· staff access restrictions;

· monitoring and security processes; and

· other reasonable technical and organisational measures.

However, no method of transmitting information over the internet or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

14. Data retention and deletion

We retain personal information for as long as reasonably necessary to:

· provide our products and services;

· fulfil orders and manage customer relationships;

· respond to enquiries and disputes;

· comply with legal, tax and accounting obligations;

· protect our legal rights; and

· meet other legitimate business requirements.

The appropriate retention period will depend on the nature of the information and the reason we collected it.

When personal information is no longer required, we will take reasonable steps to destroy it or permanently de-identify it, unless we are required or permitted by law to retain it.

15. Accessing and correcting your personal information

You may request access to the personal information we hold about you.

You may also request that we correct personal information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading.

To make an access or correction request, please contact us using the contact details below.

We may need to verify your identity before responding to a request.

We will respond to requests within a reasonable period and in accordance with applicable privacy laws. In some circumstances, we may be unable to provide access to certain information, including where an exception applies under applicable law. If this occurs, we will provide reasons where required or appropriate.

16. Privacy complaints

If you believe that Nutcare has breached your privacy rights or failed to comply with applicable privacy laws, you may lodge a complaint with us.

Please provide sufficient detail about your complaint so that we can properly investigate the matter.

You can contact us at: info@nutcare.com.au

We will:

· acknowledge your complaint;

· investigate the issues raised;

· take reasonable steps to resolve the complaint; and

· provide you with a response within a reasonable period.

If we require additional time to investigate a complex complaint, we will let you know.

If you are dissatisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or another relevant privacy regulator.

17. Third-party websites and services

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party website or service before providing personal information to them.

18. Children

Our products and services are generally intended for adults.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate authority or consent, please contact us so that we can take appropriate steps.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, products, technology, legal obligations or privacy practices.

The updated Privacy Policy will be published on our website and will take effect from the date stated at the beginning of the policy.

We encourage you to review this Privacy Policy periodically.

20. Contact us

If you have questions, concerns or requests relating to privacy or this Privacy Policy, please contact: